Last updated: September 30, 2026
You have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days after that to send the items back. You do not need to give a reason.
Email [email protected] with your order number to start a return. We refund what you paid for the goods within 14 days of receiving them back.
Unless the item is faulty or we sent the wrong thing, you pay the cost of returning it, and we may reduce the refund if the item has been used beyond what is needed to see what it is.
Food, drink and supplements are sealed for health and hygiene reasons. Once that seal is broken we cannot accept the item back unless it is faulty. Please check you have ordered the right thing before opening it.
Unopened items in their original, unbroken packaging can be returned in the normal way.
This is separate from changing your mind and is not affected by the seal. If something arrives damaged, faulty, past its date or is not what you ordered, tell us within 30 days and we will replace it or refund you in full, including what you paid for delivery and what it costs to send it back.
Photographs of the item and its packaging help us sort it out quickly, and let us take it up with our supplier.
We deliver to GB. Delivery costs are shown at checkout before you pay. We email a tracking link as soon as your parcel is on its way.
If your order has not arrived when you expected it, contact us and we will chase it.
Nothing here affects your statutory rights. Goods must be as described, fit for purpose and of satisfactory quality.
Ironworks Gym Ltd, Unit 4, Foundry Lane, Manchester, M4 6DE. [email protected], 0161 496 0321.